30-day refund policy

Updated 8 September 2026

If you are not satisfied with Momela Premium, request a full refund within 30 calendar days of your purchase. You do not need to prove a technical problem or provide a reason.

How to request a refund

Email support@momela.shop from your purchase email, with your order number and the subject “Refund request”.

Approved refunds are issued through the original payment provider to the original payment method. The time for funds to appear depends on your payment provider and bank.

After a refund

Premium access associated with the refunded purchase ends. A refund does not automatically delete your account or journal; contact us separately if you want those deleted.

Your rights

This guarantee is in addition to any mandatory consumer rights that apply to your purchase. Requests after 30 days will be considered where applicable law requires a remedy.